Lion Commerce Group, operating under Nicoleb LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Lion Commerce Group and Nicoleb LLC.

1. Information We Collect

We collect information from you when you visit our website, submit a contact form, or engage our consulting services. The personal information we collect may include:

• Name and Job Title
• Contact information including email address and phone number
• Business details, including store URLs and operational data necessary for consulting

2. How We Use Your Information

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience and to allow us to deliver the type of content and service offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your order or other products and services.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art server security and do not store sensitive payment data on our local servers.

4. Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

help@lionecomgroup.com

1. Acceptance of Terms

By accessing the website at Lion Commerce Group (a service provided by Nicoleb LLC), you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Professional Services

Lion Commerce Group provides B2B e-commerce consulting and development services. The specific scope, deliverables, and timelines of any project will be outlined in a separate, mutually agreed-upon Statement of Work (SOW) or Retainer Agreement prior to the commencement of billable work.

3. Limitations

In no event shall Nicoleb LLC, Lion Commerce Group, or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website or resulting from the implementation of consulting advice, even if we have been notified orally or in writing of the possibility of such damage.

4. Intellectual Property

Unless otherwise stated in a specific SOW, Nicoleb LLC retains the intellectual property rights to any proprietary code, frameworks, or methodologies used during the consulting process. Upon full payment of services rendered, clients are granted a perpetual, non-exclusive license to use the deliverables for their intended business purposes.

At Lion Commerce Group (operating under Nicoleb LLC), we strive to deliver exceptional B2B e-commerce solutions. Due to the nature of custom digital development and consulting services, our refund and cancellation policies are structured as follows:

Project-Based Services

For custom store builds and discrete projects, payments are typically structured in milestones (e.g., 50% upfront, 50% upon completion).

• Upfront Deposits: Deposits are fully refundable within 72 hours of payment, provided no developmental or design work has commenced.
• In-Progress Work: If a project is cancelled by the client after work has begun, we will bill for the hours worked up to the date of cancellation at our standard hourly rate. Any remaining balance from the deposit will be refunded.
• Completed Milestones: Payments made for completed and approved milestones are non-refundable.

Monthly Retainers

For ongoing support and retainer agreements:

• Retainer contracts require a 30-day written notice for cancellation.
• Clients will be billed for the final 30-day period following the cancellation notice.
• Services will continue to be provided through the end of the final billing cycle. No prorated refunds are offered for unused hours within a billed month.

Dispute Resolution

If you are dissatisfied with our services, we ask that you contact us immediately at help@lionecomgroup.com so we can attempt to rectify the situation prior to formal cancellation.